FAQ

What is the return policy for pet accessories?

Our return policy is detailed here.

 

How long does it typically take for my order to arrive?

up to 18 days. usually 5-10 days.

What types of payment are accepted on your website?

You can pay by “PayPal” or credit card (visa, master card, diners ).

How can I track my order once it has been shipped?

Once your ordered item ships, you will receive an email containing a tracking number so you can track the product in detail as it makes its way around the world!

 

Are there any discounts or promotions on the site?

We invite you to register on our site and get a 10% discount!

 

Are the pet accessories safe for all types of pets?

When it comes to pet accessories, we take safety very seriously.
While we cannot guarantee that every product will be suitable for every type of pet, we do make every effort to ensure that the items we offer are safe and appropriate for a wide range of pets.
If you have any specific concerns or questions about the safety of a particular product, please don't hesitate to contact us for more information on FurryGrooming.Store@gmail.com

 

Can I cancel my order after it has been placed? 

according to our policy we offer a 100% money back grantee for 24 hours since the moment of purchase

 

How do I know which size of a particular accessory to choose for my pet?

We understand that selecting the right size for your pet's accessories can be a bit tricky, but we're here to help! In the product description of each item on our website, we provide detailed size charts and / or text information to help you make an informed decision about which size to choose for your pet.
Our size charts typically include measurements for the various parts of your pet's body (e.g. neck, chest, length), along with corresponding size recommendations based on those measurements. We recommend measuring your pet prior to making a purchase to ensure that you select the right size.

If you have any questions or concerns about sizing or how to use our size charts, please don't hesitate to contact us on on FurryGrooming.Store@gmail.com
We're always happy to help you find the perfect fit for your furry friend!

 

What if the product I receive is damaged or defective?

We're glad to hear that you're interested in our international shipping options! We're happy to offer free shipping to our international customers, so there are no additional costs beyond the price of the product!

Regarding delivery times, we typically estimate a delivery time of up to 15 days for international orders, although delivery times may vary depending on your location and local customs processes. We'll send you a confirmation email with your tracking number once your order has been shipped, so you can track your package and stay updated on its delivery status.

Please note that while we do our best to ensure timely delivery, there may be unexpected delays due to weather, holidays, or other factors beyond our control. If you have any questions or concerns about your international order, please don't hesitate to contact us on FurryGrooming.Store@gmail.com

 We're committed to making sure our customers are completely satisfied with their shopping experience!

 

Are the products backed by any warranties or guarantees?

We're always on the lookout for new and innovative pet accessories to add to our inventory, and we strive to update our product offerings on a regular basis. We typically add new items to our website at least once a month, and sometimes even more frequently than that.

We're committed to providing our customers with the latest and greatest in pet accessories, while still maintaining our high standards for quality and safety.
We carefully vet all of our suppliers and products to ensure that they meet our standards, and we only offer items that we believe will be truly beneficial and enjoyable for pets and their owners alike.

If you'd like to stay updated on our latest product releases and announcements, we encourage you to sign up for our email newsletter or follow us on social media.
We'll keep you informed about new products, promotions, and other exciting news from our store.

 

How often do you update your product inventory with new items? 

Once a month.

Can I purchase gift cards for my friends or family members to use on your website?

Yes! in order to buy personalized gift cards and coupon codes you may contact us at furrygrooming.store@gmail.com